1 reviews | Active since Sept 2016
No service at Samsung Service Centre Century Service
<p>I booked my S6 in on the 02.09.2016 for a damage report. Waited for a week to get a response. Had to continously follow up and eventually they realised they had my incorrect email address after telling me the technician is still busy with the assessment. The go ahead was given for repairs however after 2 weeks I am still waiting for my phone. The only feedback I get when I phone is they are still waiting on parts. Before accepting my money they should ensure that they are able to obtain the parts. If I had known it was going to take this long I would have gone elsewhere. No one bothers to contact you to advise on the progress made. The lack of service and urgency has now become a daily topic and all I can say when asked about my phone is that I am still waiting. I wonder how much longer I have to wait and if I will eventually get my phone back fully repaired.</p>
Hi Elaine,
This is to acknowledge the receipt of your complaint.
Kindly note that the query is currently escalated to our Voice of customer team under reference number: ***
A senior customer service execute will contact you with further discussions on this matter.
Regards,
Samsung Team.
Hi Elaine,
This is to acknowledge the receipt of your complaint.
Kindly note that the query is currently escalated to our Voice of customer team under reference number: ***
A senior customer service execute will contact you with further discussions on this matter.
Regards,
Samsung Team.
After complaining last week regarding the lack of service and the length of time it is taking to fix my Samsung 6. (Now a month!!!!)I received a call from a Senior Customer Service Executor who advise me that they are still waiting on one more part which apparently is the screen. What is puzzling is that the screen was not damaged and I was not quoted for a new screen. This is a clear indication that they do not know what they are doing. He advised me that it could take another week before my phone is ready but cannot commit to it. He however assured me that Tatum Walker will keep me updated on the progress. Well as expected I have heard absolutely NOTHING from Samsung. This is not only and indication of their poor service but also their attitude towards their customers.
After complaining last week regarding the lack of service and the length of time it is taking to fix my Samsung 6. (Now a month!!!!)I received a call from a Senior Customer Service Executor who advise me that they are still waiting on one more part which apparently is the screen. What is puzzling is that the screen was not damaged and I was not quoted for a new screen. This is a clear indication that they do not know what they are doing. He advised me that it could take another week before my phone is ready but cannot commit to it. He however assured me that Tatum Walker will keep me updated on the progress. Well as expected I have heard absolutely NOTHING from Samsung. This is not only and indication of their poor service but also their attitude towards their customers.