No service at all and lies after lies

I have completed the online claim and why would I give a wrong no as stated by your call center as my no is 083@@@@@@@ and not a *** . In the first place why did MTN not supply me with the promotional Buds. This is unacceptable and poor service. When I phoned again ref no *** the lady took my phone no and said it would be delivered the next week. No calls or any e-mails that week. Pleas escalate this problem to a senior manager as I will not stand for this bad service from Samsung

Regards Heinrich Gnade >>> "Tell Us" <***> 10/07/2019 10:59 >>> Greetings, Kindly note we uses customers information / delivery details that have been supp**** by the participant through the Samsung Members application. In the event that the participant is unreachable or fails to claim the Samsung Galaxy Buds after 2 (two) attempts to deliver over a period of 10 (ten) working days, the Samsung Galaxy Buds shall be forfeited. Please refer to our promotion terms and conditions here https://www.samsung.com/za/offer/preorder-members-buds-terms-conditions/ Kind Regards,