No service at All

I have two contracts with Telkom, when I took it out 6 months ago, they didn't offer insurance on the phones and I accepted that, Last Sunday my Samsung Galaxy S5 was ****** and I was send back and forth between Samsung and Telkom, both reassuring me that the other one can and should help me... telling me it's the service providers responsibility and the other way around to track the Cell phone... <br> At the end of the day, Samsung said to me: ' it's not their \responsibility"to trace the phone"