No Service After Sales

<p>I am really appalled at Samsungs after sales service esspecially at the price of Samsung Products. I had a Samsung S5 for 2 years and when It was time to get my upgrade I naturally went for the Samsung S7 Edge. It worked beautifully for the first few weeks. I got my upgrade on or around the 17 Sept 2016, and it is now getting really hot and has purple and red lines and smudges on my screen. I went to my vodacom store which proudly told me the samsung representative was in store. I showed him and he asked for more help on the whatsap group. The whatsap group responded by saying that I had either dropped my phone or sat on it. (I had done neither) to which another response on the whatsap group stated that of course I would never admit to it. I was livid. I was then told to go to the Samsung store, which I did. They where no better. Long story short I handed it in, after needing to get proof of purchase etc. I was then told I would have it in 1 to 5 days - which left me without a phone. After hearing nothing by the 3rd day I phoned to find out what had happened...they had lost my phone. After half a day of phoning and the samsung store promising to come back to me, and me complaining on facebook, they found my phone. I got to collect my phone yesterday but it is still as bad as it was. They are now going to replace the part, but there is no stock, so I have to wait. This is after getting no help from facebook, no help from the store they told me to go to, and an extremely upset customer.</p> <p>All I want is a new phone or my phone fixed, is that unreasonable?</p> <p>1. Why did I have to run around considering the problem is the phone and nothing I had done</p> <p>2. Why dont they have any working support on their website?</p> <p>3. Why is there policy not to give a loan phone out?</p> <p>4. I even sent them information, which seems to be a problem with this phone</p> <p>https://www.quora.com/What-is-causing-green-and-purple-lines-and-smudges-on-my-Samsung-Galaxy-S7-edge-screen</p> <p> </p> <p>I have an autistic child and another child who has epileptic fits. I also use the phone constantly for work. As you can see this is my life line...</p> <p>Samsung now has my money, do they now not care what happens to me after I have purchased something from them?</p>