CF
Cecilia F
1 reviews | Active since Nov 2013
24 Mar 2022, 11:09
No service after NEW machine broke
So I have complaint so many times to Samsung about my washing machine! Next week will be the anniversary of 1year since I bought the machine and it’s been broken for months now! No update nothing! I’m moving provinces also next week so by the time I move it will be too costly to courier it to me! You need to step up your game! Your after sales is NON EXISTENT and very disappointing! Please replace my washing machine since you can’t fix it
Helpful (0)
Replies (4)0
Replies (4)
Samsung South Africa's replyOfficial
24 Mar 2022, 11:27Good day, Cecilia,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NP
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NP
Samsung South Africa's reply24 Mar 2022, 11:27
Official
Good day, Cecilia,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NP
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NP
CF
Cecilia F's updateReviewer Update
24 Mar 2022, 17:20Samsung closed the query? That was the only email I got! I was told that my machine would be fixed in 5days and I still don’t have a machine!
CF
Cecilia F's update24 Mar 2022, 17:20
Reviewer Update
Samsung closed the query? That was the only email I got! I was told that my machine would be fixed in 5days and I still don’t have a machine!
CF
Cecilia F's updateReviewer Update
24 Mar 2022, 17:27As soon as Samsung replaces my washing machine like they promised (before we move provinces) my star rating will change!
CF
Cecilia F's update24 Mar 2022, 17:27
Reviewer Update
As soon as Samsung replaces my washing machine like they promised (before we move provinces) my star rating will change!
CF
Cecilia F's updateReviewer Update
20 Dec 2024, 22:23Samsung fixed my machine and its still working! Thank you samsung
CF
Cecilia F's update20 Dec 2024, 22:23
Reviewer Update
Samsung fixed my machine and its still working! Thank you samsung