AP
Ash P
1 reviews | Active since Apr 2019
15 Nov 2021, 17:12
NO service!
NO customer service received! 9 business days have passed since I posted the query (2nd of November)! A customer advisor has not reached out to me telephonically or via email! I am extremely upset that my query has not been treated with the utmost importance even tough I explained the urgency and severity! I am a loyal Samsung customer for the past 20 years, I deserve and expect to be treated with exceptional service! I am inconvenienced beyond measure which is absolutely appalling, unacceptable and such incompetence! Samsung is truly a disgrace!
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Replies (2)0
Replies (2)
Samsung South Africa's replyOfficial
15 Nov 2021, 17:30Good day Ash,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply15 Nov 2021, 17:30
Official
Good day Ash,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's replyOfficial
16 Nov 2021, 09:21We want to thank you for bringing this matter to our attention. We have raised the issue with the team to resolve.^NM
Samsung South Africa's reply16 Nov 2021, 09:21
Official
We want to thank you for bringing this matter to our attention. We have raised the issue with the team to resolve.^NM