1 reviews | Active since Dec 2016
No service
<p>After giving my Samsung A3 in at Samsung Somerset Mall and declining the quote for the repair I am waiting a month and a half now and still no response. I contacted Smartlab, who is their repair agency, who said they will courier my phone back to Samsung Somerset Mall. Then they told me Smartlab closed down and still no one can give me a straight answer as to where my phone is. I have a feeling my phone is lost and they try to cover it. Really dissapointed in this kind of "service" as I still pay montly for nothing...</p>
Hi Melissa,
This is to acknowledge the receipt of your complaint.
Kindly note that the query is currently escalated to our Voice of customer team under reference number: ***
A senior customer service execute will contact you with further discussions on this matter.
Regards,
Samsung Team.
Hi Melissa,
This is to acknowledge the receipt of your complaint.
Kindly note that the query is currently escalated to our Voice of customer team under reference number: ***
A senior customer service execute will contact you with further discussions on this matter.
Regards,
Samsung Team.