sS
shelley S

1 reviews | Active since Dec 2016

14 Dec 2016, 22:42

No service

<p>I took my Samsung in for water damage and was charged R4300 to repair the phone.</p> <p>About 2 months later the phone just stopped working.</p> <p>I took it back.</p> <p>Acklas took my phone. checked for stock in the back and told me my phone would be ready later that day, latest the next.</p> <p>Two weeks have passed and needles to say, still no phone.</p> <p>Every time I phone, a different "manager" promises to speed up the process.</p> <p>The service is pathetic. </p> <p> </p> <p> </p> <p> </p> <p> </p>

0
Replies (1)
Samsung South Africa
Samsung South Africa's reply15 Dec 2016, 08:23
Official

Good day Shelley ,

We have noted your concern, thank you for bringing this matter to our attention.We have referred this matter to our Complaints division who will be in contact with you in this regard.Our sincere apologies for any inconvenience you may have experienced in this regard.

Herewith your reference number: ***

Kind regards

Samsung SA