No Service

<p> </p> <p>I am struggling to resolve this issue regarding the replacement of the screen on my Samsung Galaxy S6 Edge.</p> <p> </p> <p>I called ********** 646 on 4 March 2016 at 11:03 from ********** in order to lodge the claim.</p> <p>I was told then that I had to provide the IMEI number so I had to terminate the call in order to look up the number.</p> <p>I called back at 11:08 from ********** on the same day and lodged the claim and provided the IMEI number ( ********** ********** 9)</p> <p>I was told that a courier would collect the phone – the courier never collected the phone.</p> <p>I called back to complain and was told that they would make another appointment. They did make another appointment but did not arrive.</p> <p> </p> <p>Now, despite numerous calls to ********** 646 in order to try and get this resolved I am consistently told that, because the warranty has expired, I cannot claim.</p> <p> </p> <p>When I lodged the claim at 11:08 on 4 March 2016 the phone was within the warranty period and was not collected by your courier so why now am I unable to get any service?</p> <p>I am told that all of your calls are recorded and that, unless I can provide the date, time and calling number of the previous calls I do not have any claim.</p> <p>So, as noted above, I have provided the date, time and calling numbers of the calls but yet no one will assist me.</p> <p> </p> <p>The last call (of numerous) that I have made was dealt with by Limahl at 13:35 29 Jun 2016 (calling number ********** 794) but, as always, he has not gotten back to me.</p> <p> </p> <p>Where do I go from here?</p>