1 reviews | Active since Jun 2016
No Service
<p>I purchased a top of the range Samsung Microwave which only operated 1 year 5 months before it stopped working altogether. It was repaired and a few months later the same problem occurred. At that time Samsung ensured me that they had replaced the entire unit that was faulty, however, again it only lasted a couple of months before the same error occurred.</p> <p>The microwave stopped operating for the third time: the same unit was replaced again and died again in January this year for the fourth time. I returned it to Tafelberg furnishers beginning of February. It was then returned to Samsung once again. </p> <p>I have been in correspondence with a Wayne Peters (one way), I have sent him nine (9) Mails as well as to his colleague Sherwyn Naidoo. To date I have only received one reply since I originally contacted Samsung, I had to write a mail to ask if he received my previous mails: only then did he respond to say that the matter was being attended to: this was a month ago. This microwave has been in for repairs for a total of 11.5 months since I purchased it on 30 September 2012.</p>
Hello Pieter Dowling
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Voice of Customer division who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard
Your Reference number: ********** 060
Regards
Hello Pieter Dowling
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Voice of Customer division who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard
Your Reference number: ********** 060
Regards
