No Service

I had booked in my printer at Samsung Smart care Constantia Roodepoort on the 6 April for repairs, I received a quote shortly afterwards after phoning to get one. I was advised that it was take aprox 7 - 12 working days to get parts should they not have onsite. Once quote was received i gave the go ahead to do the repairs as this printer is used for business purposes. After about a week of non stop calling to the repair centre to get an update, i eventually sent an email as well. Refilwe Mahlangu duly rep**** saying that they are still waiting parts (15 April). I have since been emailing and calling( phone rings, no answer) to get an update on the status of the repair. I advised by email that i would need a replacement/loan printer and no reply to that email, It is now 30th April and i still cannot get hold of them. Its been 3 weeks and i feel because of this the repairs should have been done, I am not willing to pay as the service is shocking and printer should be replaced out right. This is totally unacceptable and i am furious as to the level of service. The repair centre should be proactive and should follow up on admin to keep the customer informed regularly. JOB SE122062