mA
meaghan A
1 reviews | Active since Jan 2012
16 Feb 2022, 13:30
no service!
bought a Samsung dishwasher in December of 2020. it stopped working 2 weeks ago, still under warranty I contacted them. apparently I live in an area that is not covered by any service centres. they transferred my request to Samsung head office besides 2 email saying that my requested had been sent to service manager, I have had no feedback, my emails are not being ignored.
what is the point of having a warranty?! I am so frustrated with this entire experience. I will not buy Samsung again.
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Replies (2)
Samsung South Africa's replyOfficial
16 Feb 2022, 13:32Good day Meaghan ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply16 Feb 2022, 13:32
Official
Good day Meaghan ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's replyOfficial
17 Feb 2022, 07:26Your query has been escalated, please wait for feedback. We will inform you once it has been resolved .^NM
Samsung South Africa's reply17 Feb 2022, 07:26
Official
Your query has been escalated, please wait for feedback. We will inform you once it has been resolved .^NM