No seprvice

I have called the voice of customers where i delt with Phuleng, whel i cant complain about the service because there aint ni service after several calls and emails ii spoke to a supervisor that promised he will call me before 16h00 on the 18th of January, and i am still waiting for that call. I have a microwave that is faulty from the day we bought it and it is 2 years later and i am still struggling to get this problem solved. Luckily for me i have a call recorder on my phone .