HB
Henk B
1 reviews | Active since Nov 2012
26 Apr 2021, 14:22
NO SENCE OF URGENCY!!!
NO SENCE OF URGENCY!!! We bought a Samsung 15KG washing Machine from Makro Germiston 31/05/202. Not even a year later and the machine does not pump out the Water. I have been waiting more than a week for a Technician of Samsung to phone me as Makro just stated it needs to be attended to by Samsung. Why is no one taking responsibility for this??
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Samsung South Africa's replyOfficial
26 Apr 2021, 14:48Good day Henk,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply26 Apr 2021, 14:48
Official
Good day Henk,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM