No Samsung accessories in the box ! Going from Bad to Worse ...

Totally and utterly disgusted by the new Samsung phones. I bought me a Samsung Galaxy A32 yesterday. After opening the box, I found that there were no earphones in the box. So I called Samsung SA and was informed that these phones no longer comes with earphones as an accessory. I however was told that I can claim a pair of Samsung ear buds up until the end of April 2021 for purchasing this phone. I then logged on to my Samsung members application and could not find the Samsung Benefits banner that allows me to claim this service. I then called Samsung again and was told that I cannot claim as this is only for members that bought the Samsung device at Samsung. On 2 occasions after this, I called Samsung and they said I can claim it and nobody shows me how to claim. I then called again this morning and they then tell me that I cannot claim it as this device was bought at Telkom !!! I see all other service providers offering the same thing for the month of may.

So really Samsung SA? You tell me I can claim buds and then you tell me afterwards that I cannot claim buds. What is this all about? And why do I not get earphones in my box when I purchase a phone for that reason? I purchased this phone to use on a daily basis and to use all the accessories. All I wanted was a phone that I can use for Radio and that will be a benefit for me for work and other services and now it is of no use simply because there is no earphones in the box or redeemable promo's.

I AM NOT A VERY HAPPY CUSTOMER !!!! Samsung really changed from reliable to dissatisfaction of devices...