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Abdullah D
1 reviews | Active since Apr 2023
19 Jun 2023, 09:10
No S23 promo items over 3 months later!!!
It has been over 3 months and what you guys promised with your s23 promo you still haven't delivered and I was going to purchase a second s23 device but I haven't due to the horrible after sales service. My query has been sitting with Samsung for over 3 months and I'm being pushed from department to department. Their promo department does not care whether you receive your items or not nor what you think of the brand. I used my hard earned money to make this purchase and still have not received what I was told yet other people who purchased after me received their items
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Replies (5)
Samsung South Africa's replyOfficial
19 Jun 2023, 09:14Good day Abdullah
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Samsung South Africa's reply19 Jun 2023, 09:14
Official
Good day Abdullah
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Samsung South Africa's replyOfficial
20 Jun 2023, 08:31The issue has been escalated to the respective team, we will inform you once it has been resolved, please wait for feedback.^NM
Samsung South Africa's reply20 Jun 2023, 08:31
Official
The issue has been escalated to the respective team, we will inform you once it has been resolved, please wait for feedback.^NM
Samsung South Africa's replyOfficial
21 Jun 2023, 09:58Kindly provide us with your claim number .^NM
Samsung South Africa's reply21 Jun 2023, 09:58
Official
Kindly provide us with your claim number .^NM
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Abdullah D's updateReviewer Update
23 Jun 2023, 08:44I have still not been contacted with regards to this. Samsung is really ruining their brand image for me with this last promo and really putting me off making future purchases as my current Samsung device is due for an upgrade next year and depending on how this is handled will determine whether I stick with the brand or not
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Abdullah D's update23 Jun 2023, 08:44
Reviewer Update
I have still not been contacted with regards to this. Samsung is really ruining their brand image for me with this last promo and really putting me off making future purchases as my current Samsung device is due for an upgrade next year and depending on how this is handled will determine whether I stick with the brand or not
Samsung South Africa's replyOfficial
23 Jun 2023, 09:33Thank you for posting your comment
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, you need to send your proof of purchase, contact details , full names and description of your query to zaestore @ samsung . com for validation.
Kind Regards,
Samsung ZA
;^NM
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, you need to send your proof of purchase, contact details , full names and description of your query to zaestore @ samsung . com for validation.
Kind Regards,
Samsung ZA
;^NM
Samsung South Africa's reply23 Jun 2023, 09:33
Official
Thank you for posting your comment
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, you need to send your proof of purchase, contact details , full names and description of your query to zaestore @ samsung . com for validation.
Kind Regards,
Samsung ZA
;^NM
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, you need to send your proof of purchase, contact details , full names and description of your query to zaestore @ samsung . com for validation.
Kind Regards,
Samsung ZA
;^NM