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Abdullah D
1 reviews | Active since Apr 2023
15 May 2023, 11:07
No S23 promo items over 2 months later
Its been over 2 months and I still haven't received the promotional items I was promised for my S23 order. Samsung replies and says its been handed over to a department but absolutely no one contacts me or attempts to rectify this. My image of Samsung has soured extremely and I have 4 Samsung devices at home. If this isn't rectified, this will be my last
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Replies (3)
Samsung South Africa's replyOfficial
15 May 2023, 11:10Good day Abdullah
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Samsung South Africa's reply15 May 2023, 11:10
Official
Good day Abdullah
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Samsung South Africa's replyOfficial
15 May 2023, 12:47Thank you for posting your comment
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our responsible team we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our responsible team we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
Samsung South Africa's reply15 May 2023, 12:47
Official
Thank you for posting your comment
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our responsible team we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our responsible team we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
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Abdullah D's updateReviewer Update
22 May 2023, 14:57No one has contacted me since I posted this and yet you said someone will be in touch with me
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Abdullah D's update22 May 2023, 14:57
Reviewer Update
No one has contacted me since I posted this and yet you said someone will be in touch with me