aS
amit S
1 reviews | Active since Jun 2017
21 Nov 2022, 18:24
No rewards points
Good day
It's been more than 14 days and my rewards points for order ZA*** is still not reflecting.
I have contacted them via phone and they indicated they will sort it out but haven't yet. I emailed them but get no response.
It seems the order is still stuck in on the way on the system
Helpful (0)
Replies (4)0
Replies (4)
Samsung South Africa's replyOfficial
21 Nov 2022, 18:26Good evening Amit,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^MN
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^MN
Samsung South Africa's reply21 Nov 2022, 18:26
Official
Good evening Amit,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^MN
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^MN
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amit S's updateReviewer Update
22 Nov 2022, 08:18Good day I will await your feedback.
Thanks
Thanks
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amit S's update22 Nov 2022, 08:18
Reviewer Update
Good day I will await your feedback.
Thanks
Thanks
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amit S's updateReviewer Update
24 Nov 2022, 10:34Good day I got a call from vaugn and was advised to send a mail to *** but have not received a response as yet
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amit S's update24 Nov 2022, 10:34
Reviewer Update
Good day I got a call from vaugn and was advised to send a mail to *** but have not received a response as yet
Samsung South Africa's replyOfficial
24 Nov 2022, 10:44Kindly allow them some time to review and respond to your query.^ NM
Samsung South Africa's reply24 Nov 2022, 10:44
Official
Kindly allow them some time to review and respond to your query.^ NM