RD
Rene D
1 reviews | Active since May 2023
04 May 2023, 15:08
No response to claim for free ear buds!!
We recently bought a Samsung A54 and a Galaxy watch 4 and have been trying for weeks to claim the free ear buds - the claims team wanted further info via email which I happily provided, however since then my 3 follow up emails have been ignored. Please intervene.
Helpful (0)
Replies (4)0
Replies (4)
Samsung South Africa's replyOfficial
04 May 2023, 15:08Good day Rene,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NP
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NP
Samsung South Africa's reply04 May 2023, 15:08
Official
Good day Rene,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NP
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NP
Samsung South Africa's replyOfficial
05 May 2023, 09:09Good day Rene,
Thank you for reaching out to us
Kindly forward all the email correspondence through to tellus @ samsung . com and we'll be in touch.
Kind Regards,
Samsung ZA
^NM
Thank you for reaching out to us
Kindly forward all the email correspondence through to tellus @ samsung . com and we'll be in touch.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply05 May 2023, 09:09
Official
Good day Rene,
Thank you for reaching out to us
Kindly forward all the email correspondence through to tellus @ samsung . com and we'll be in touch.
Kind Regards,
Samsung ZA
^NM
Thank you for reaching out to us
Kindly forward all the email correspondence through to tellus @ samsung . com and we'll be in touch.
Kind Regards,
Samsung ZA
^NM
RD
Rene D's updateReviewer Update
08 May 2023, 14:53Good day,
I did forward the info, yet still no reply have been received.
Please escalate again
Regards
René
I did forward the info, yet still no reply have been received.
Please escalate again
Regards
René
RD
Rene D's update08 May 2023, 14:53
Reviewer Update
Good day,
I did forward the info, yet still no reply have been received.
Please escalate again
Regards
René
I did forward the info, yet still no reply have been received.
Please escalate again
Regards
René
Samsung South Africa's replyOfficial
09 May 2023, 11:22The issue has been escalated to the respective team, we will inform you once the matter has been resolved. Please wait for feedback. ^NM
Samsung South Africa's reply09 May 2023, 11:22
Official
The issue has been escalated to the respective team, we will inform you once the matter has been resolved. Please wait for feedback. ^NM