No Response / Passing the buck

I emailed Samsung via their website, no direct email address, with PROBLEMS I am experiencing with one of their so called flagship products. I was given a half-hearted answer to which I was not satisfied & needed more information. There is no way to continue the same conversation but to go back on the website to which I quoted my original reference number & I have had no response from them since. The call center agents are just pre-programmed robots with a yes/no option. The moment you need an answer out of the box they malfunction,stutter & start stammering or in my case ignore me totally. The issue with the product affects millions of units out there but I just want mine sorted out. I have been sold a product that is meant for Asia-Pacific & now that I am having problems all of sudden we belong to Asia Pacific. What happened to Indian-Atlantic region? They tried passing the buck to Google but Google got back to me saying that the firmware is controlled by Samsung & that Samsung must attend to the problem. I regret not getting a Hauwei/Xiaomi (they were out of stock probably because they so popular) & I settled for what I thought was a good buy & now I am paying for it dearly.