No response, no receipt

It has been a while now since I dropped my Samsung device at the tygervalley branch for repairs. Not one sms or phone call has been made to myself with any information or even to say they have my phone and will give feedback. The poor Samsung repair guy that has to take everyone's abuse because Samsung repairs in Century City is useless, is not acceptable. I had to take a photo of the form I filled in, in order to have some proof that Samsung has my R10 000 device. I was also told that Samsung hasn't picked up devices in over a week so he forwarned me that this was not going to be easy. Samsung you have disappointed me.