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Ashley R

1 reviews | Active since Jun 2016

22 Apr 2021, 12:28

NO RESPONSE FROM VOC MANAGER (TESSLYN) AFTER 11 Messages, 5 HelloPeter complaints, and 3 Customer Care Complaints.

No response from Tesslyn (VOC Manager). Left over 11 messages, 5 HelloPeter complaints, and 3 Customer Care Complaints.

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Replies (4)
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Ashley R's update22 Apr 2021, 12:32
Reviewer Update
@ Samsung - let me help you with the response you are about to send (as I have seen it many times):

Good morning Ashley,

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.

We have noted your concerns and we are currently investigating the matter further.

Your complaint has been assigned to our escalations department and we will be in contact with you.

Regards,
Samsung
AR
Ashley R's update22 Apr 2021, 12:33
Reviewer Update
The second response I expect is:

Good morning Ashley,

Thank you for posting your comment

We apologize for the inconvenience and undue frustration, this has caused

We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
AR
Ashley R's update22 Apr 2021, 13:19
Reviewer Update
That is a lie as I have no voicemail/ missed calls. I trust you have evidence of this. You are welcome to call immediately - I guarantee the call will be taken. I left 11 messages for Tesslyn to call me, ELEVEN!!!!!!!!!!! DONT CLOSE MY QUERY BECAUSE SAMSUNG REFUSES TO TAKE REPONSIBILITY!!!!!!!!!!!
Samsung South Africa
Samsung South Africa's reply22 Apr 2021, 13:28
Official
Good day Ashley

One of the Managers is currently in contact with you.

Please let her know if any further assistance is needed.

Regards,
:^SS