No Response from Samsung SA

I bought a Samsung fridge from Kloppers in George on the19th of December 2015.<br> A sticker on the fridge advertised: GET not WIN, a weekend at a Protea Hotel or air tickets. We received all the documentation for this GET, filled in everything and sent it back before the 31st of December. We received a message back that read that within a week we would get confirmation. After more than a month , I called Kloppers who told me to contact them myself. Third Generation gave me the following nr: ***. I called this nr on Tuesday where I was informed that I am nr 8 in the waiting order. I waited and waited and again was informed that I am nr 8 in line. I still waited and after hearing for the third time that I was still nr8 in the queue, put the phone down. I called this nr again on Wednesday and this time at least I was nr 3 in the queue. But exactly the same story- waiting and waiting and waiting to remain nr3. I then called the following nr: ***. The lady whom answered the phone told me that she would ask the person ,whose office this is, to call me back on Thursday morning. Nobody called the following morning and my husband called again. He got the same answer and the same