DB
David B
1 reviews | Active since Mar 2021
03 Mar 2021, 19:23
No response from Samsung re promotional earbud claim
I have been trying to get Samsung online services to confirm or respond re the promotional earbuds and tag I claimed after the purchase of a S21 Ultra phone for over 2 weeks now. I submitted the claim firstly via their MEMBERSHIP APP, and when there was no response via their VERIFY email. I have phoned their consultants many many times. Each time they say they will get to me and they never do!. I have emailed there customer service email over a week ago, and no response to this either. This claim expires in about a week. COME ON SAMSUNG, WHERE IS YOIR RESPONSE???
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Samsung South Africa's replyOfficial
03 Mar 2021, 19:26Good Evening David,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
LP
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
LP
Samsung South Africa's reply03 Mar 2021, 19:26
Official
Good Evening David,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
LP
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
LP