AE
Anesu E
1 reviews | Active since Nov 2019
20 Feb 2024, 10:36
No response from samsung for long pending query
I bought a washing machine (2 in 1) in 2019, now it broke in 2022 and Samsung wont help me fixing it, all they say is "Samsung South Africa’s reply 13 Feb 2024 at 16:29 The issue has been logged with our Voice of Customer Advisor under the reference number *** , we will investigate and be in contact with you^NM"
They actually dont follow up afterwards. I am tired of this poor service from Samsung
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Replies (2)
Samsung South Africa's replyOfficial
20 Feb 2024, 10:53Good day Anesu
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Samsung South Africa's reply20 Feb 2024, 10:53
Official
Good day Anesu
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
AE
Anesu E's updateReviewer Update
21 Feb 2024, 10:27The conclusion that i must pay and fix the machine myself? Yet it is still under warranty? This is not fair and this is not what was discussed to me when i bought the machine.
AE
Anesu E's update21 Feb 2024, 10:27
Reviewer Update
The conclusion that i must pay and fix the machine myself? Yet it is still under warranty? This is not fair and this is not what was discussed to me when i bought the machine.