NO RESPONSE AND BAD SERVICE

PHONE SCREEN TAKEN TO BE REPAIRED SAME PLACE SECOND TIME. First time vodacom contract used as proof of purchase and same day turnaround. This time I presumed phone details on system- my boyfriend took it in on 04/05/15- they said that if I sent an invoice for contract it would be sufficient. Sent it 07/05/15 and received this reponse the same day<br> <br> Good Day<br> <br> We are not able to use the document sent to us as proof of purchase. We require a document with the details of the device as well as the Imei number of the device displayed<br> <br> Regards<br> Liezl Baker<br> Customer Services Manager<br> <br> I then sent insurance document detailing IMEI. This was sent on 09/05/15. I have yet to receive any response.<br> <br> This is ridiculous- how can the service conditions have changed so much in about a year. Why are the details of items booked in previously not mantained on the system.<br> <br> No point contacting me by phone as I have NO CELL PHONE. i have listed my boyfriends cell number as a contact.<br> <br> <br>