VP
Vanessa P
1 reviews | Active since Jan 2016
02 Feb 2016, 08:33
NO response after a week since complaint
Any idea when somebody will come back to me?? Nobody has contacted me to take the time to explain what is going on. Another non response just shows how interested Samsung is, in their customer. Won't buy them again.
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Samsung South Africa's replyOfficial
02 Feb 2016, 09:12Hello vfbp,
This is to acknowledge receipt of your complaint.
Please be advised the query is currently in escalation with our voice of customer team under reference number: ***.
A senior customer service executive will contact you with further advise on the matter.
Regards
Samsung Team
This is to acknowledge receipt of your complaint.
Please be advised the query is currently in escalation with our voice of customer team under reference number: ***.
A senior customer service executive will contact you with further advise on the matter.
Regards
Samsung Team
Samsung South Africa's reply02 Feb 2016, 09:12
Official
Hello vfbp,
This is to acknowledge receipt of your complaint.
Please be advised the query is currently in escalation with our voice of customer team under reference number: ***.
A senior customer service executive will contact you with further advise on the matter.
Regards
Samsung Team
This is to acknowledge receipt of your complaint.
Please be advised the query is currently in escalation with our voice of customer team under reference number: ***.
A senior customer service executive will contact you with further advise on the matter.
Regards
Samsung Team