No Response

My Cellphone was booked in for repairs on the 1 September 2015. Samsung promised to have the phone repaired in 7 working days. After not receiving feedback from them i returned on the 17 September and the phone was not repaired. As per Tarriq they did not order parts. My phone was there for 2 weeks and parts were not ordered. I have not received any feedback from them ever since. Samsung cannot keep any promises and they do not answer calls. I not happy with this and will never purchase any device from Samsung!!!