NO RESPONSE

My phone was taken to Samsung Constantia Office Park on the 07 July 2015 for an assessment as it was not switching on. It was requested that I email the proof of purchase to them to the email address: [Email Removed] I have called numerous times to confirm if they had received it. The person apparently responsible for this is Patience. I have been transferred to Patience but she never answers the phone or it sounds as if the phone has been picked up then put down. This is getting really frustrating and I am starting to lose my PATIENCE with the terrible service that I am getting from Samsung. ALL I want is a ****** confirmation how hard can that be.