nr
nicholas. rebelo

1 reviews | Active since Jun 2013

15 Jun 2015, 21:04

No response

I had a tablet . yes had as i have not recived it back yet.<br> <br> I took my tablet to get a jammed simcard out by cresta shopping centre out the slot and was informed by the samsung employee that the sim card slot would no longer work which i said was fine.<br> <br> When i got home the sceen was not respon****. I took it to the repairs shop on 14th ave and explained the situation .<br> I got a invoice of R3000 to fix it and R200 to be paid in if i did not accept invoice.<br> <br> I mailed samsung. With this issue i got a reply asking for reference numbers on invoice etc and they said they would get back to me.<br> <br> With many attempts at email to get feedback i have had no response.<br> <br> The tablet was working fine but i dont find it fair that the employee that took the tablet apart for the sim broke the screen and i need to pay for it and when quering it i dont get a response.<br> <br> I am disappointed in the way this has been handled by a international company

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Replies (1)
Samsung South Africa
Samsung South Africa's reply18 Jun 2015, 08:19
Official
Hello monsta_1,

We have noted your concerns.

Our Customer Services Executive will be in contact with you to discuss your concerns in detail.

We have escalated the matter and feedback will be provided to you soon.

Kind regards
Samsung SA