No response!!!

I wrote the below review on 30th October, I received a call on the 30th and i explained the below to the agent. Then i received 2 calls on the 31st to which i was unable to answer as i was in meetings, and since then no further calls, emails or any communication. I tried calling the number back and did not receive any response. It is clear that there is not intent to provide feedback on the poor advertising and promises regarding the welcome pack, i am extremely disappointed. Below is my initial review on Samsung, to which i received a call and the agent was quite rude in response that i would never received the pack. However a few days later i received an email with a link to claiming the welcome pack. i sent numerous responses and replies to the original complaint i put down and to date no response.

My response on 19 October: Good day thank you for your response. I did receive a call from Samsung, however I was told it is the liability of the service provider to provide the welcome pack. This back and forth has left me the customer in the middle and is very poor customer service. I was told multiple times about the terms and conditions however as a customer at no point during my upgrade was i informed of this, and Samsung maintains that the Ts & Cs are on all adverts- which i have never seen. This may well be the last time i purchase any Samsung product. Absolutely disappointed with the service all round and it is now become a blame and the only person who loses out is the customer. Furthermore i received an email from Samsung on 18 October for a survey on the Note 9 and it says Dear Verina We know you're having FUN with your new Galaxy Note9. As part of your purchase, you should have received your Note9 Limited Launch Gift. Please provide us with some feedback regarding your experience. Survey link: https://goo.gl/Z2***M If you haven't received your Note9 Limited Launch Gift yet, please claim it here. Thank you and warm regards The Samsung Team So being told that the marketing is over and the Ts & Cs state this promo ended 6 October, it absolutely misleading because in the above email when i click the link it sends me to the page to claim the welcome pack. Now i am even more disappointed as the person who call me this morning told me that Samsung told all the service providers that the promo ended, yet Samsung itself are still asking customers if they have claimed the pack or not! This is terrible, poor and disappointing customer service!!! Still no response and no one can tell me how an email can be sent with a link and yet i am told that i dont qualify for the pack. Absolutely the worst customer service i have ever experienced!