MH
Mark H
1 reviews | Active since Jun 2015
11 Feb 2025, 13:38
No responce from Samsung
While I have written an exstensive complaint on the way our Top of the range Sumsung TV packed up a month out of the Warranty period but started playing up in the infant stages of the completing stages of the warranty, I still wait 3 weeks latter for responce from the Samsung CEO and team on what they intend to do, i have heard nothing
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Replies (2)
Samsung South Africa's replyOfficial
11 Feb 2025, 13:39Good day Mark,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply11 Feb 2025, 13:39
Official
Good day Mark,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
MH
Mark H's updateReviewer Update
13 Feb 2025, 11:57Please note there has been no communication with Us
I have had no responce from Managent , CEO Mr Jong-hee and you have dropped the ball badly,
You origonal Service provider that came out to inspect the unit a month ago was incompetant and looked at our home and was only looking at making a killing !!!!
There has been no feed back and dont believe the complaint was esculated to managent.
This has to be the most unprofessional outfit in South Africa.
We intend to throw this piece of junk out.
I have had no responce from Managent , CEO Mr Jong-hee and you have dropped the ball badly,
You origonal Service provider that came out to inspect the unit a month ago was incompetant and looked at our home and was only looking at making a killing !!!!
There has been no feed back and dont believe the complaint was esculated to managent.
This has to be the most unprofessional outfit in South Africa.
We intend to throw this piece of junk out.
MH
Mark H's update13 Feb 2025, 11:57
Reviewer Update
Please note there has been no communication with Us
I have had no responce from Managent , CEO Mr Jong-hee and you have dropped the ball badly,
You origonal Service provider that came out to inspect the unit a month ago was incompetant and looked at our home and was only looking at making a killing !!!!
There has been no feed back and dont believe the complaint was esculated to managent.
This has to be the most unprofessional outfit in South Africa.
We intend to throw this piece of junk out.
I have had no responce from Managent , CEO Mr Jong-hee and you have dropped the ball badly,
You origonal Service provider that came out to inspect the unit a month ago was incompetant and looked at our home and was only looking at making a killing !!!!
There has been no feed back and dont believe the complaint was esculated to managent.
This has to be the most unprofessional outfit in South Africa.
We intend to throw this piece of junk out.