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I have a Samsung top loading washing machine, which I bought in November 2014 & 6 months of use it started bringing out black pieces of rubber in the drum & all over the clothing, so I sent Samsung an email, which they tell me to clean the machine with hot water, which I did, still doing the same thing. I emailed them again with pictures & no response, i tried every week over the past 5 months to call & I just get a machine answering or just rings, even before Samsung closed in the glen shopping center, I asked them & told to call the head office, which I was doing to have someone come out & look at the problems, before the warranty is up, I kept calling & emailing & nothing. All I want is someone to come out & look see what the problem is & either replace or repair the machine.