LB
Lushenne B
1 reviews | Active since Jul 2020
26 Jan 2021, 14:21
NO reply from Samsung after receiving BRAND NEW fridge that’s BROKEN from DAY ONE!!!
The NIGHTMARE continues. I had to pay R4,300 to get a fridge replaced that had been giving problems since 6 months in. Buying it brand new is only R14,000. The new replacement fridge (that I PAID FOR!), started leaking at the water dispenser, making a terrible noise and it’s not defrosting! I informed Samsung immediately. They sent technicians out 3 days later that confirmed the problem. This was FIVE AND A HALF WEEKS ago!!! Samsung is simply NOT replying to my emails. When ai phone them they cut me off or simply don’t get back to me. I’m SHOCKED!! Do not EVER buy SAMSUNG.I am spreading the word on social media big time. Boycott them!!! Pathetic Samsung!! Samsung Consultant: Linda
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Samsung South Africa's replyOfficial
18 Feb 2021, 18:49 Good Evening,
Your concerns were noted and logged.
Your complaint was assigned to our escalations department and we have been in contact with you.
Please advise if further assistance is needed.
Regards,
Samsung ZA
SS
Your concerns were noted and logged.
Your complaint was assigned to our escalations department and we have been in contact with you.
Please advise if further assistance is needed.
Regards,
Samsung ZA
SS
Samsung South Africa's reply18 Feb 2021, 18:49
Official
Good Evening,
Your concerns were noted and logged.
Your complaint was assigned to our escalations department and we have been in contact with you.
Please advise if further assistance is needed.
Regards,
Samsung ZA
SS
Your concerns were noted and logged.
Your complaint was assigned to our escalations department and we have been in contact with you.
Please advise if further assistance is needed.
Regards,
Samsung ZA
SS