VC
Vicki C
1 reviews | Active since Oct 2013
21 Sept 2015, 14:52
No reply after 5 e-mails
I have now sent the same e-mail 5 times to a group address at Samsung [Email Removed] and have not had a reply or even so much as an acknowledgement of receipt of my e-mail.<br> <br> I have had ongoing issues with Samsung since I bought a new phone in May and the customer service has been absolutely dismal. It seems to be a different person that I deal with each time, hence sending my e-mail to the group address in the hope that SOMEBODY will respond.
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Samsung South Africa's replyOfficial
22 Sept 2015, 08:13Hello VickiC,
Thank you for allowing us the opportunity to assist you.
We really value honest feedback from our customers as this provides us with valuable information on our customer's experience. We are always looking for way to improve and I thank you for pointing these out to us. We will ensure that the feedback reaches the correct departmental managers in order for the matters to be addressed.
kind regards
Samsung SA
Thank you for allowing us the opportunity to assist you.
We really value honest feedback from our customers as this provides us with valuable information on our customer's experience. We are always looking for way to improve and I thank you for pointing these out to us. We will ensure that the feedback reaches the correct departmental managers in order for the matters to be addressed.
kind regards
Samsung SA
Samsung South Africa's reply22 Sept 2015, 08:13
Official
Hello VickiC,
Thank you for allowing us the opportunity to assist you.
We really value honest feedback from our customers as this provides us with valuable information on our customer's experience. We are always looking for way to improve and I thank you for pointing these out to us. We will ensure that the feedback reaches the correct departmental managers in order for the matters to be addressed.
kind regards
Samsung SA
Thank you for allowing us the opportunity to assist you.
We really value honest feedback from our customers as this provides us with valuable information on our customer's experience. We are always looking for way to improve and I thank you for pointing these out to us. We will ensure that the feedback reaches the correct departmental managers in order for the matters to be addressed.
kind regards
Samsung SA