DL
Daniel L
1 reviews | Active since Nov 2011
24 Nov 2023, 15:04
No refund on wrong purchase
I accidently bought a wrong item on the Samsung online store, there was also a problem with the zapper payment meaning i never got a proper reference, I have emailed and spoken to a person three times now and nobody can tell me when my refund will be processed. I keep getting passed from one person to another.
Helpful (0)
Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
24 Nov 2023, 15:05Good day Daniel
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Samsung South Africa's reply24 Nov 2023, 15:05
Official
Good day Daniel
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
DL
Daniel L's updateReviewer Update
27 Nov 2023, 13:20Still no reply very disappointing
DL
Daniel L's update27 Nov 2023, 13:20
Reviewer Update
Still no reply very disappointing
DL
Daniel L's updateReviewer Update
05 Dec 2023, 12:54Its been almost two weeks and still no resolution to my problem
DL
Daniel L's update05 Dec 2023, 12:54
Reviewer Update
Its been almost two weeks and still no resolution to my problem