No records of TV being booked in for service.

I contacted support because my Smart TV could not connect or pick up any wifi networks while still being in warranty. The support staff took all my details and arrange my TV to be picked up for a service. They failed to show up and when I contacted support again, they had no records for my TV to be picked up for a service. Now I need to contacted them again with all the details of my TV so that they can schedule a pick up and service date and I need to arrange time off from work to be present when they pick it up. This is pathetic aftersale service. You would expect a lot better as you are paying a premium price for their products.