1 reviews | Active since Jul 2021
No Promo gifts received after multiple requests
I have been battling since January 2021 to get my promotion gifts when I pre-ordered my Samsung S21 Ultra. I have registered the claim as per the required process and have contacted Samsung multiple times to find out what is happening with these. Every time I contact Samsung, I get told that I have received my gifts - this is NOT TRUE. For whatever reason, I received a Smart Cover + S-PEN (I never requested these and am waiting for the correct gifts - Galaxy Buds Pro and the Smart Tag that is due to me, as per the offer). The matter is always escalated but nothing ever happens. I have called on the 10/3/2021, 07/04/2021, 31/05/2021, 23/06/2021, 19/07/2021 and the 23/07/2021 but get NO RESOLUTION. Your customer service is lacking and I'm concerned that the offer constitutes false advertising (and/or a violation of CPA Act). I find this completely unacceptable (expecting customers to pre-order and then never provide them with their gifts almost 8 months after the promotion). Please resolve.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM