No parts support for expensive tv - *****ed business ethics

Thank you very much for taking this seriously. I am looking very forward to a speedy resolution to my problem

Samsung escallations is Useless. Escallation agents are typists and thats it. The 'top' parts manager is a ****, is lazy and should stop playing solitaire all day and help customers - he said there were no more parts for this set in his or any repair centers in SA and we were able to locate 1 in the JHB area - what a plonker!. I was fortunate enough to have my set fixed in JHB arranged from passionate people a different province and it is working perfectly. The set has more intelligence than the whole JHB escallation and repair section does. JHB incorrectly diagnosed the problem initially - clearly they do that often as was the case with the identical set a family member of mine has and he was ********** by their agents. For my set, It was only a software reset for power fluctuations and that was all!!!!. I was going to be ****** by them (JHB Technical and escallations) for parts and labour etc etc when the set needed nothing other than a resetting of the software for power interruptions software parameter - I saw it being done. Samsung escalations in my opinion now is a comedy show that runs from 8 til 5 Monday to Friday - What a joke. They estimated a R6000 part requirement change out which needed to come from Samsung Korea. Believe nothing they tell you as they are uninformed, untrained and truly dont care. I am fortunate to have the details of people who care about customers and are knowledgeable. What a useless escallations center. Pathetic. Please notice no name was stated on their first response to me as to who will help me. Now I know why because they cant.

Please notice that there is NO response to my message on how this finally played out. No response as customers means they dont care. What happened to the promises made to assist? Please answer for me to know.

There continues to be no response. Samsung have obviously run out of excuses in the escalations center or spares supply areas! Showing NO interest and the longer they leave this unattented to the worse their reputation becomes. Time to wake up Samsung. Its not the customer that complains and can be sorted out that counts - its all the other past customers that never come back you need to be worried about. Lets see if there is any understanding of business there.

Still no response - the uselesness continues - pathetic - clearly nobody reads what the typists record!