no parts availability to carry out repairs???

I would like to bring to your attention my phone was sent to your repair center in Constantia on the 28th of September 2015 for a screen repair and camera replacement, to date firstly you can't get hold of anyone at the smart care center and when you do get hold of them all they can tell you is they are waiting for parts. I have asked on numerous occasions for someone to get me an E.T.A on when I can get my phone back and no luck. What is more frustrating is that in my line of business I need my cell phone I am borrowing a phone from a friend who now wants his phone back tonight so as of tomorrow I will be without a phone which is going to cost me business<br> Samsung was very quick to demand money from me before assessing my phone. (I can't believe that Samsung as good as what they are do not have the appropriate after sales service and back up)<br> <br> Now here is my final request. In need finalization on when my parts will arrive, and secondly I am going to need a loan phone of similar capability as what I currently have for the time period that my phone is with you.<br>