1 reviews | Active since Jan 2018
NO PARTS AND REFUSE TO REPLACE WITH IN WARRANTY
My job number ********** 783. handed cell phone in on the 10/12/2017. was told waiting for parts. get no feedback or response. if i do not call them they do not call me. asked to get phone replaced and they say no. under warranty and they are very rude and no help at all. they have no work ethics.
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Kindly note your query has been escalated to our voice of customer team under reference number: ***
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Regards
SamsungSA
This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our voice of customer team under reference number: ***
A senior customer service executive will contact you with further advise on this matter.
Regards
SamsungSA