No parts

<p>Samsung agents refuse to sell me a part for my Samsung refrigerator. This is the responce from one of their agents: "The agents are prohibited from selling parts as per Samsung Head Office." Samsung's head office in Johannesburg confirmed this telephonically. I have emailed their MD but up to now I have received no reaction from him. I have logged two complaints with Samsung support - no reaction.</p> <p> </p> <p>My refrigerator is out of warrenty. It is about 4 to 5 years old. It is unfair to insist that a part can only be replaced and installed by Samsung's service centres. It is lousy and unfair not to sell the part to the owner.</p> <p> </p> <p>I am also sure it is ******* to refuse selling parts to the owner. Where did Samsung state this orally or in writing when I bought the fridge from one of Samsung retail agents?</p> <p> </p> <p>The part that I want to buy is a 'plate-vap heater'. The refrigerator has a defrost problem. Water drips into the vegetable trays (and also freezes up in the cabinet. The funny thing is that this is a common problem with (older) Samsung refrigators according to the Internet. There are even a couple of Youtube videos about this problem. There was also a class action lawsuit against Samsung USA about this defrost problem. Surely this looks like a factory fault which Samsung should repair free of charge?</p> <p><br /> </p>