No other word comes to mind except " Thievery"

I bought a Samsung Note Ultra 20 5G and submitted documents to claim the free tv on the promotion if i bought this phone, and received an email on the 01st December 2020 stating that all documents were received and the claim was approved and i would receive the tv in 6 weeks time. This email was from Bafana Dlamini and he has also ignored all FOUR emails i have sent to him.

Since then I have received no Tv, no feedback, and the most arrogant service i have ever received in my life. I have called the samsung support number and left EIGHT messages for the Charlotte who is the supervisor or manager and received not one reply, when i call she is always busy. I asked to be transferred to the compliants department and spoke to a Bianca who told me the TV will arrive , that was first week of January. Since then i have called and asked for the complaints department and the "consultants" refuse to put me through, saying they do not have a complaints department!!

I googled for a contact number for Samsung complaints and the website says you must email *** i emailed them and receive responses like "WHO DID YOU SEND THE DOCUMENTS TO? ........one line emails barking responses to me, no etiquette or professional conduct. i sent all the documents and proof of emails to them again, this was 21st January.

To date they have not responded, not called me nor tried to contact me in any way.

My experience leads me to believe there never was a free tv on offer , and it was just a marketing gimmick to make you buy their phone.