KP
Ken P
1 reviews | Active since Nov 2020
24 Nov 2020, 15:59
No one helps me
I cant get anybody to help me redeem my evoucher no one respondes to my mails. Phoned samsung head office and I am still waiting on a call back since september 10th. My reference number is ***
Regards Ken Prinsloo ***
Helpful (0)
Replies (2)0
Replies (2)
Samsung South Africa's replyOfficial
24 Nov 2020, 16:33Good Day Ken,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Samsung South Africa's reply24 Nov 2020, 16:33
Official
Good Day Ken,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Samsung South Africa's replyOfficial
25 Nov 2020, 09:37Good Morning Ken,
We request you to share with us your name, contact details, proof of purchase, voucher code, physical address and description of your query to verify @ samsung . com, so that we can assist you further.
Kind Regards,
SamsungZA
NM
SamsungZA
NM
Samsung South Africa's reply25 Nov 2020, 09:37
Official
Good Morning Ken,
We request you to share with us your name, contact details, proof of purchase, voucher code, physical address and description of your query to verify @ samsung . com, so that we can assist you further.
Kind Regards,
SamsungZA
NM
SamsungZA
NM