kP
kylie P

1 reviews | Active since Jan 2016

03 Jan 2016, 17:24

no more!!!!

Bought a samsung j1 ace and found the fault in a weeks tym da speaker was a problem no sound coming thru wen ringing n wen playin a video Took it back to the place where i bought it deytellin me dey cnt refund me or make a exchange for da same phne dey told me da 7 days has passed by n i cnt it has to go in for repairs i mean dat does nt sound normal gt it as a gift da 25th bought it on da 21st dec its da tenth day n dey say i cnt samsung is da worse cos i dnt blame da store i blame samsung for sellin poor quality of goods

0
Replies (1)
Samsung South Africa
Samsung South Africa's reply04 Jan 2016, 09:46
Official
Hello upside dwn,

This is to acknowledge receipt of your complaint.

Please be advised the query is currently in escalation with our Voice of customer team under reference number:***.


A senior customer service executive will contact you with further advise on the matter.

Regards
Samsung Team