AS
Antonie S

1 reviews | Active since Jun 2015

15 Jun 2015, 15:56

No lolipop for Samsung SA Customers

I have been waiting for the latest Android firmware update for my Galaxy Note 3 since January 2015. The Note 3 owners from the rest of the world started receiving Android lollipop a couple of months ago. <br> Upon further investigation I found that even the Note 4 hasn't received an update since November 2014. This counts for almost all Galaxy devices. <br> <br> What would compel consumers to buy a Samsung device if this is how they treat their flagship device owners? Sony's 3 year old Xperia Z1 has already started receiving Android lollipop. I feel that Samsung is taking their customers for stupid people. <br> ABSOLUTELY PATHETIC!

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Replies (1)
Samsung South Africa
Samsung South Africa's reply18 Jun 2015, 08:01
Official
Hello Jaantonie ,

We have noted your concerns.

Our Customer Services Executive will be in contact with you to discuss your concerns in detail.

We have escalated the matter and feedback will be provided to you soon.

Kind regards
Samsung SA