CO
Chris O
1 reviews | Active since Mar 2016
20 Mar 2019, 07:42
No keeping your promise.
I bought a Galaxy S10+ from DwionWired on a promotion that includes Samsung Care+ Cover for free. As per the T&C (https://www.samsung.com/za/offer/s10-dionwired-careplus-terms/), I submitted all my information on 12 March. As per the same T&C, Samsung was supposed to activate my cover within 24 hours. To date, the only contact I have had was an auto-response email confirming receipt of my info and promising that somebody would contact me to complete the process. Nobody is responsing to my attempts to contact you. Please honor the conditions you have set for yourself for this agreement!
Helpful (0)
Replies (5)0
Replies (5)
Samsung South Africa's replyOfficial
20 Mar 2019, 07:57Good morning Chris
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly. Please provide us with your contact details.
A senior customer service executive will contact you with further advise on this matter.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^SS
SamsungSA:^SS
Samsung South Africa's reply20 Mar 2019, 07:57
Official
Good morning Chris
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly. Please provide us with your contact details.
A senior customer service executive will contact you with further advise on this matter.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^SS
SamsungSA:^SS
CO
Chris O's updateReviewer Update
25 Mar 2019, 12:16And zero response from your Voice of Customer team.
You can do much better than this, Samsung.
CO
Chris O's update25 Mar 2019, 12:16
Reviewer Update
And zero response from your Voice of Customer team.
You can do much better than this, Samsung.
Samsung South Africa's replyOfficial
29 Mar 2019, 13:04Good day Chris
Herewith your reference number:
***
Regards,
SamsungSA:^LZ
Samsung South Africa's reply29 Mar 2019, 13:04
Official
Good day Chris
Herewith your reference number:
***
Regards,
SamsungSA:^LZ
CO
Chris O's updateReviewer Update
05 Apr 2019, 13:38I'm still waiting for my issue to be resolved....
CO
Chris O's update05 Apr 2019, 13:38
Reviewer Update
I'm still waiting for my issue to be resolved....
CO
Chris O's updateReviewer Update
06 Apr 2019, 11:04It just keeps getting better.
Your website (https://www.samsung.com/za/offer/s10-dionwired-careplus-deal/) advertises your 24 hour callcentre number (***). When calling 5 minutes ago (Saturday, 6 April 2019 @ 10:57) I get a voice recording telling me your business hours include Saturdays from 9AM to 2PM, and then I am disconnected! What's up, Samsung? Is this warranty worth anything?
CO
Chris O's update06 Apr 2019, 11:04
Reviewer Update
It just keeps getting better.
Your website (https://www.samsung.com/za/offer/s10-dionwired-careplus-deal/) advertises your 24 hour callcentre number (***). When calling 5 minutes ago (Saturday, 6 April 2019 @ 10:57) I get a voice recording telling me your business hours include Saturdays from 9AM to 2PM, and then I am disconnected! What's up, Samsung? Is this warranty worth anything?