sH
sean H
1 reviews | Active since Aug 2020
17 Sept 2020, 11:05
No Interest from Samsung STILL
So, I had another call logged VOC: *** and there was a problem getting proof of the date of receiving the Note 20 ULTRA to get he R4000 voucher.
I had subsequently received the proof and forwarded to the emails in the responses but it seems Samsung just doesn't care. It proves the hone was initiated on the 20th of August. Which means i should qualify for the R4000 for accessories in particular the earbuds.
PLEASE can you supply me with the contact details for the head of Samsung South Africa
Helpful (0)
Replies (2)0
Replies (2)sH
sean H's updateReviewer Update
17 Sept 2020, 12:06Thank you.
sH
sean H's update17 Sept 2020, 12:06
Reviewer Update
Thank you.
sH
sean H's updateReviewer Update
21 Sept 2020, 08:15I am perplexed. I am of the opinion someone in customer care would have access to "the system" and be able to determine what the customer has in terms of options.
With that said, after been told 3 weeks ago I do not qualify via phone, I went on a wild goose chase to prove that I actually SHOULD qualify.
I got the proof i needed and emailed 6 times between the 7th and the 16th of September with no reaction or response other than a single email to say someone will contact me - which never happened until i logged ANOTHER HP complaint.
Now, in terms of my expectation, I would have expected someone from CUSTOMER CARE to call me and say, "Mr IDIOT, you are wasting our time, we have better things to do that resolve your problem. OH and by the way, go to the Members App and you will now notice that you still have time to claim."
But thanks, I did that and noticed that the claim was extended to the 18th where previously it was the 7th September.
Guess what I did?
Thank goodness the customer can sort out his own issues. But good to know CUSTOMER CARE is available to call if I have nothing better to do and I have airtime or minutes to waste.
With that said, after been told 3 weeks ago I do not qualify via phone, I went on a wild goose chase to prove that I actually SHOULD qualify.
I got the proof i needed and emailed 6 times between the 7th and the 16th of September with no reaction or response other than a single email to say someone will contact me - which never happened until i logged ANOTHER HP complaint.
Now, in terms of my expectation, I would have expected someone from CUSTOMER CARE to call me and say, "Mr IDIOT, you are wasting our time, we have better things to do that resolve your problem. OH and by the way, go to the Members App and you will now notice that you still have time to claim."
But thanks, I did that and noticed that the claim was extended to the 18th where previously it was the 7th September.
Guess what I did?
Thank goodness the customer can sort out his own issues. But good to know CUSTOMER CARE is available to call if I have nothing better to do and I have airtime or minutes to waste.
sH
sean H's update21 Sept 2020, 08:15
Reviewer Update
I am perplexed. I am of the opinion someone in customer care would have access to "the system" and be able to determine what the customer has in terms of options.
With that said, after been told 3 weeks ago I do not qualify via phone, I went on a wild goose chase to prove that I actually SHOULD qualify.
I got the proof i needed and emailed 6 times between the 7th and the 16th of September with no reaction or response other than a single email to say someone will contact me - which never happened until i logged ANOTHER HP complaint.
Now, in terms of my expectation, I would have expected someone from CUSTOMER CARE to call me and say, "Mr IDIOT, you are wasting our time, we have better things to do that resolve your problem. OH and by the way, go to the Members App and you will now notice that you still have time to claim."
But thanks, I did that and noticed that the claim was extended to the 18th where previously it was the 7th September.
Guess what I did?
Thank goodness the customer can sort out his own issues. But good to know CUSTOMER CARE is available to call if I have nothing better to do and I have airtime or minutes to waste.
With that said, after been told 3 weeks ago I do not qualify via phone, I went on a wild goose chase to prove that I actually SHOULD qualify.
I got the proof i needed and emailed 6 times between the 7th and the 16th of September with no reaction or response other than a single email to say someone will contact me - which never happened until i logged ANOTHER HP complaint.
Now, in terms of my expectation, I would have expected someone from CUSTOMER CARE to call me and say, "Mr IDIOT, you are wasting our time, we have better things to do that resolve your problem. OH and by the way, go to the Members App and you will now notice that you still have time to claim."
But thanks, I did that and noticed that the claim was extended to the 18th where previously it was the 7th September.
Guess what I did?
Thank goodness the customer can sort out his own issues. But good to know CUSTOMER CARE is available to call if I have nothing better to do and I have airtime or minutes to waste.