No honour amongst *******.

I am very disappointed with the insincere way in which Samsung has handled the Galaxy S20 FE promotion.

At the start of November I was emailed a promotion for the S20 FE where it was stated that on the purchase of this phone, we could use the provided code and apply for the Galaxy Buds. It mentioned T's and C's but nowhere were the Terms and Conditions stated and no link was provided to be able to read them.

2 weeks later I purchased this phone based on the promotion I received as the phone does not have a headphone socket and Bluetooth earbuds are the only way to connect. I then submitted the required documentation only to be told I do not qualify because I did not watch the Samsung Unpacked event in September!

How were we supposed to know this was a requirement as the T's and C's were not readily available? If I had have known it would have swayed my decision on purchasing the phone and I suspect this was their intention all along. Why send me the promotional email if they knew I did not qualify for the promotion?

As someone who has owned S-series phones since Galaxy S II, I find the whole situation shocking. A company should not promise a promotion and then find every loophole available to not honour it once the purchase has been made.