No help from Samsung

After my 6th repair on my note 9 my software is still not the correct version, Vodacom removed my mtn software and Samsung still unable to rectify that, I was told by the Samsung representative that I must take my phone to mtn shop as it was a quick setting but this was not true mtn asked my to take phone to Phone fix in Three Rivers, but they were also unable to rectify the software issue, my phone was handed in at mtn in sent to samsung. So in summary my phone was given back 30 April still with in correct software and was given the same day to mtn but they could not do anything at the shop, it was then given to phone fix at the 3 of May but they did noy solve problem and then it was handed to mtn on the 7th and till now I have not heard any feedback other than it could take 6 weeks, I am not without my phone for more than 2 months and Samsung is still not assisting me and and are unable to repair it, but do not want to replace the phone

I did receive a call from Samsung after my previous complain and they promised that someone from will call me but that was last week and I had still no call, no feedback, no phone, no help

All you get from Samsung is reference numbers with no meaning